What makes lead management so success is that it focuses on creating a cooperative system and on the belief that if you treat people well and explain what you want them to do you can trust them to do a good job. Lead managers know that caring costs nothing and has a huge return. Lead managers keep asking themselves the core choice theory question “if I do this will I get closer to the people who work for me or further away” if the answer, which is usually obvious is further away they do not do it.

Lead Management influences and supports in need satisfying ways, self evaluation without resorting to coercion.

Lead Management achieves quality outcomes by utlising the following 7 Connecting Habits of...

1. Listening
2. Supporting
3. Encouraging
4. Negotiating
5. Respecting
6. Accepting
7. Trusting

Dr William Glasser

The 6 L’s of Lead Management

1. Leading – be a facilitator, mentor, coach, teacher lead by example model effective behaviours, focus on quality.
2. Listening – encourage input, listen to evaluation, maintain ongoing discussion and seek clarification.
3. Levelling – be honest, above board, create open discussion, and be real.
4. Loving – develop trusting relationships, use the connecting habits, eliminate criticism and coercion.
5. Limiting – share the vision, maintain non negotiables, and clarify your expectations.
6. Leaving – teach self evaluation, introduce quality, and expect constant improvement.

Dr William Glasser

Boss Manager vs Lead Manager